Frequently Asked Questions

Everything you need to know about shopping at CEN Electronics.

Are all electronic products sold on CEN genuine and covered by warranty?

Yes, we only source directly from authorized distributors. Every device comes with a standard 12-month manufacturer warranty, with extended protection plans available at checkout.

What is your return policy for opened electronics?

We offer a 30-day return window. If the item is opened but in original condition with all accessories, a 15% restocking fee may apply. Defective items are eligible for a full refund or immediate replacement.

How do you ensure fragile gadgets are safe during shipping?

At CEN, we use industrial-grade anti-static bubble wrap and reinforced double-walled boxes for all high-end electronics to ensure they arrive in perfect condition.

Do you offer international shipping and voltage compatibility checks?

We ship to over 50 countries. Our product pages specify the voltage requirements (110V/220V); please ensure compatibility with your region before purchasing.

Which payment methods do you accept for high-value transactions?

We accept all major credit cards, PayPal, and Apple Pay. For high-value orders, we also offer secure financing options through Affirm and Klarna.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal. Most orders are dispatched within 24 hours.